Hi everyone, I would like to share this Free Guide which provides information about how to use Knowledge Management software to provide supports for businesses.
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“A Guide to Knowledge Management Software for Service and Support“
“The KM Market Landscape” helps define a software category often marked by confusion.
Done right, knowledge management can help customer service and support staff deliver faster, more consistent, more satisfying answers.
It can empower customers to resolve their own issues, cost-effectively, through self-service. And it can provide the Voice of the Customer (VoC) insights needed to improve products, services and loyalty.
Many solutions purport to be “KM” and the term means many different things to different people.
This paper clarifies some of the many product categories that are called “knowledge management” and helps business buyers identify which might be right for them.
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